Shipping & Returns Information

Shipping Information

1. YouPearl ships internationally. We use Airmail, UPS, DHL and EMS as our main carriers for all pearl jewelry shipments.


2. Airmail - the most economical way for small packages under 1kg. Flat rate to worldwide is $5 for the first 100g, $2 for each added 100g. Delivery time is about 10-15 business days. The service is ideal for ordering samples not requiring fast delivery, but the shipment status cannot be tracked.


3. UPS, DHL and EMS are express services. UPS and DHL provide the fastest and secure delivery. They are able to deliver to most places in the world in 2-5 business days. For example, delivery time to US and Canada is only 2-3 days.
   
   EMS is good a choice if you don't need the items that quickly. Delivery time to US and Europe is about 7 business days. EMS parcels are delivered to you by your local postal services, such as U.S. Postal Service (USPS) in US, Canada Post in Canada, Parcelforce of Royal Mail in UK.


4. When your parcel is shipped by UPS, DHL or EMS, a tracking number is available and a signature is required when you receive the parcel. Tracking numbers are used by shipping carriers to identify and trace packages shipments as they move through the system to their destination. You can use the tracking number to trace your package at www.ups.com, www.dhl.com, or www.ems.com.cn.


5. Shipping fee of express services is calculated by each 500g (1.1 LB) actual parcel weight, not by items net weight. Parcel weight includes items net weight and the weight of shipping box and cushioning materials. The following table summarizes the EMS, DHL and UPS shipping rates:
   
   

   Zones	EMS		DHL		UPS		Countries
   	First 500g	Each 500g added	First 500g	Each 500g added	First 500g	Each 500g added
   1	$14	$3.5	$17	$3.5	$18	$3.5	Singapore, Taiwan, Thailand, Malaysia, Philippines
   2	$16	$4	$19	$4.5	$20	$4.5	Australia, New Zealand, Japan, South Korea, Indonesia
   3	$18	$5.5	$24	$5	$19	$6	USA, Canada, Mexico, Puerto Rico
   4	$20	$5.5	$23	$5	$25	$6.5	Western Europe, Northern Europe, South Asia
   5	$28	$8.5	$33	$11	$50	$12	Eastern Europe, Russia, Middle East Area, Latin America, Africa

   
   Example: If a parcel weight of a customer is 1480g and the parcel is shipped by EMS to USA, the total shipping fee would be $29 ($18+$5.5*2).


6. If the parcel weight is more than 20kg, you can get great discount on the shipment fee. Please contact us for details.


7. Our prices are FOB. All customs duties and taxes are the sole responsibility of the receiver.


8. We can provide other shipping options as you request. For example FedEx, TNT, regular air parcel, ocean freight etc. Please contact us for details.

Return Policy

1. YouPearl offers a satisfaction-guaranteed shopping experience. We try our best to provide the finest quality pearls jewelry at the lowest possible wholesale prices for you. However, if you are not completely satisfied with your purchase, you may return it for refund or replacement within 7 days of receipt. We refund 100% the item cost except shipping and handling charge. Please note all custom orders are not refundable, and no return accepted.


2. When you return an item, please email us at sales(at)youpearl.com first, to indicate the reason for the return and get the returning address. We will refund you after receiving your returning package.