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Frequently Asked Questions |
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- Why your prices can be so low?
- What is the minimum order?
- Do you send free samples?
- What are the benefits of registering with you?
- How to register?
- How to order?
- How to pay?
- Is it safe to use my credit card online?
- How to ship?
- What happens after I place an order?
- How do I check the status of my order?
- What is your guarantee policy?
- Do you handle custom work?
- What currency is used in your website?
- What are shell pearls?
- Who pays for customs duties and taxes?
- Are there any regulations to import goods?
- How to dropship?
- How can I contact you?
- Still have questions?
- Why your prices can be so low?
We buy loose pearls directly from pearl farms in China, and we sell them only through the Internet and bypass any middlemen. That lets us keep our overhead very low. Final, we have developed proprietary computer programs to automatically handle much of the order fulfillment. That cuts our costs even more. These are the reasons we have the best values you will find anywhere.
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- What is the minimum order?
As you know, we are pearl jewelry wholesaler and all prices in our website are for wholesale only. So we hope you do NOT just buy one or two items. However, we do accept your small trial orders for service and product quality examination.
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- Do you send free samples?
Sorry, we do not send free samples. But you are welcome to place a trial order for service and product quality examination.
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- What are the benefits of registering with you?
As a registered member at YouPearl.com you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made. Plus, you can conveniently write product reviews at our website.
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- How to register?
Registration is completely free and easy. Simply click the "My Account" link on the homepage and follow instructions. The process should take less than 2 minutes. Whatever you have filled will be protected properly. After successful registration, you may log in and order our products online immediately.
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- How to order?
There are two ways you can order our products:
- Order Online: Using our shopping cart: As you browse our product pages, click the "Add Item to Cart" button. When you are done shopping, review the items in your shopping cart, make any necessary changes, and complete the ordering process.
- Order by EMail: You can send your order (item number and quality) directly to sales@youpearl.com. One of our sales representatives will get back to you in 24 hours.
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- How to pay?
We accept major credit cards through PayPal. You do NOT need to have a PayPal account to use PayPal service. You can directly use your credit card or bank account to pay us through PayPal. To increase trust and safety, our PayPal account sales@youpearl.com is PayPal Verified. Other payment options are Wire Transfer (TT), Western Union, MoneyGram, and Moneybookers. For more information about payment, please refer to the payment methods page.
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- Is it safe to use my credit card online?
Yes. All credit card payments are processed through PayPal, the world's first instant and secure online payment service. With this method YouPearl.com never has access to your credit card information.
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- How to ship?
We use Airmail, UPS, DHL and EMS as our main carriers for all pearl jewelry shipments. Airmail is the most economical way for small packages. UPS and DHL provide fast and secure delivery. They deliver our products to most places in the world in 2-5 business days. EMS deliver time is a little slower than UPS and DHL but its cost is lower. For more information about shipping, please refer to the shipping page.
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- What happens after I place an order?
No matter you order online or by email, one of our sale representatives will send you a confirmation email.
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- How do I check the status of my order?
You can logon our website to check the status of an existing order, or contact us by sending an email to: sales@youpearl.com.
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- What is your guarantee policy?
Our guarantee policy means that if you are not satisfied with any item you receive you can simply mail it back to us. For more information about return policy, please refer to the shipping and returns page.
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- Do you handle custom work?
Yes. You are welcome to provide us with samples or pictures with details of the specifications and we will provide you with a quote.
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- What currency is used in your website?
It is US dollar.
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- What are shell pearls?
Shell pearls are made of big sea shells which lay on the bottom of sea bed. Manufacturers cut the big shell into different shapes, and then manually coat them to create all kind of color effects of pearls. Shell pearls have the same weight and feel of genuine pearls. Technically, they are one type of imitation pearls but are much better than the glass or plastic pearls.
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- Who pays for customs duties and taxes?
Receiver is responsible for all customs duties and taxes.
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- Are there any regulations to import goods?
We ship our products all over the world, so we do not know all rules and regulations in each country. Importers are responsible to know importing regulations in their own countries. For example, when importing some shell items to USA, the US Fish & Wildlife Agency may require importer to have a permit. Please contact us if you want to know more about regulations in your country.
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- How to dropship?
We offer dropship service. To drop ship our products, you can use our product images and descriptions on your website. When placing orders on youpearl.com, please complete your purchase with your client's address as the shipping address. We will provide you the tracking number when the package is shipped.
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- How can I contact you?
You can send us an email: sales@youpearl.com or just use our Contact Us form.
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- Still have questions?
Please email them to our support team.
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